Shipping Detail
When you order from us, you’re ordering from the source. Most products are in stock and ready to ship to your doorstep. If the product you want is out of stock in either US OR Canada warehouse, you need to order it straight from our manufacturer in China.
For all other orders, get fast, low-rate shipping, whether you’re ordering one, one hundred, or one million square feet of tile.
Charges may also apply to hard-to-reach areas such as military bases and locations only accessible via ferry. These charges will be assessed after your order is processed, and you will be contacted to provide payment for said charges. We will ship your order shortly after we receive payment from you.
Larger orders and delicate material, including most orders of porcelain tiles, may need to be shipped via freight carriers. The freight company may contact you to set up a delivery appointment. These orders will normally include curbside delivery only.
Please read the following information carefully.
1. You must request an RMA (Return Merchandise Authorization) form by emailing allenmir95@yahoo.com. Returns will not be accepted without the form.
In your email request, include the following information:
A. Your order number (for Example #1111).
B. The amount of sheets (or square feet) of tile you are returning.
C. The reason for your return.
You will receive a pre-filled RMA form within 2 business days of submitting your request.
2. In order for us to continue to be able to offer affordable shipping options, a 15% restocking fee is assessed on all returns.
3. we don’t pay for return shipping. The customer is responsible for all return shipping charges and arrangements – you can choose any carrier you’d like.
4. The following items are final sale and can not be returned: samples, clearance items, items marked as FINAL SALE, and custom orders (yeah, we do those).
5. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well – our products are extremely fragile. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
6. Once we receive your return, your refund will be processed within 7 business days.
Return Policy
1：We do not accept merchandise for return unless items are defective, in which case they will be replaced, subject to availability, or refunded at buyers discretion
2：If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund.
3：We offer a 30-day return policy.
4：Gifts and clearance items redeemed are non-returnable and cannot be exchanged for cash.
5：Contact your products supplier or vendor for return instructions.