Placing an Order
How much does shipping cost?
Due to the impact of the epidemic, international shipping rates are unstable, and we will update the shipping rates from time to time. You can check the shipping rates you pay on the shopping cart or checkout page. For single products of 5 or more, we will provide free shipping services.
How long will the package arrive?
We will use the nearest warehouse for delivery. For the US and Canada, package can usually arrive within 7 working days.
What are my payment choices?
We currently accept all major credit cards as well as PayPal.
How do I use a coupon?
When adding products to the shopping cart, you can apply the coupon on shopping cart or checkout page.
How do I order a product which is out of stock?
If a product you are interested in is out of stock, you may place a backorder for it. Backorders are shipped as soon as we receive more of the item. Please call us at 1-(416)875 8699 for assistance with placing a backorder, as these orders can not be placed online.
When will my order ship?
All orders are processed and shipped within 1-2 business days after they are placed. Also, after placing your order, you may click the ” Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Order Status
Has my order shipped?
Click the “Order Tracking” link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Please note that once an order has begun processing or has shipped, the order is no longer editable. Please contact us as soon as you realize that changes are necessary in your order. You can contact us.
Problem with an Order
What if I received damaged tiles?
Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break. We will do whatever we can to leave you satisfied. try to cotact us here.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! We will match any online competitors’ regular final price; sales prices, special offers and coupons will not be price matched. Just email/call us with the URL of the selected merchandise, with the lower price displayed, and we will match it.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Additionally, McAfee Security, the most trusted name in website security, monitors the website to ensure no malware or viruses exist at any time.
My Account
How do I create an account?
- Click the “My Account” link at the top right side of our site.
- Click “Sign Up”
- Enter your email address, password and submit form.
How do I edit my account information?
Click the “My Account” link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
What if I received the wrong product?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
How do I return my product?
Please click here for more information on returning an item.